Part of any diligence process, and as an on-going practice, we believe VANs should be aligned with your risk framework. The “What do we do if” question should be evaluated on a regular basis (At least annually).
In the last 10-12 years, several environmental, financial, and other events have prevented large and small VANs from delivering services to parts, or all of their clients for days at a time. As a rule, most VANs will not connect directly with your trading partners. They connect to other VANs, who in turn connect with your customers and suppliers. SLA coverage from your contracted VAN won’t support your network if a downstream VAN goes offline.
Many suppliers, customer, and third party providers across your enterprise many utilize Value Added Network service to support critical processes your company depends upon. Retail EDI helps stakeholders understand which may be at risk based on their existing provider, and what steps can be taken to mitigate impact of potential disruption.