When I had originally written this article, I was still “gainfully employed” by a big retailer. Since then, I’ve (obviously) been searching for a new EDI Gig and keeping abreast of all the news in the EDI world – especially in Retail EDI, since that’s where the background and experience comes from.
I’ve also “started” a new venture –a gift shop/store at a local “open air market” (aka Farmer’s Market) in the Palm Springs area. And since things there are doing … well, pretty good so far … I’m thinking of going “brick and mortar” and starting a regular store in a real store front – not just on weekends, but 7 days a week and seeing how it goes and grows…
At Bear Necessities (what we’re calling the gift shop), we really strive to deliver great prices and excellent service. We had a customer have an issue with an item and I went out of the way to order a new one and deliver it to the customer’s local place of business. They were happy with that support.
And service and support came to mind with all of the talk about the recently announced “merger” of two of the EDI world’s biggest players – GXS and Inovis. So many fear that the relatively superior service and support from Inovis will slip with the mating of GXS, who is not known for exemplary support and service…
So, on with the original article and topics of support and service and the importance of it all…









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