Retail EDI

{jcomments off}

             ANX Velocity Multi-VAN Service

ANXeBusiness is focused on helping companies that exchange EDI using a VAN to - reduce monthly costs considerably, improve end user customer support experience using our US based 24/7 Help Desk with a 97% first call resolution metric, and provide a multi-VAN option infrastructure GXS, Inovis, Easylink.

ANXeBusiness is the largest global authorized reseller for GXS, Inovis, Easylink. Our unique value offering is to reduce your VAN costs and provide you with options to stay on your existing mailbox infrastructure with GXS, Inovis or Easylink with no changes to make, or provide you an option to seamlessly move to one of our other certified VAN reseller partners without having to change anything related to pricing or contract.

Retailers, Manufacturers, Distributors, every company in the supply chain insists on good reliable fast customer support. Many times we hear a company complain they had to call overseas for support, and had to talk with 3 different people or have had to have multiple calls with tech support to resolve the problem. ANXeBusiness staff’s our EDI technical support help desk strictly in US out of our Southfield Michigan and Raleigh North Carolina offices, with highly experienced technical support reps that have worked for various VAN’s and have many years of help desk experience. Our help desk has an SLA for 97% of first calls to be resolved during that first call, without having to escalate or transfer to another person.

Case Example – A very large retailer in the clothing industry was using one of our certified VAN’s. We worked with their E-Commerce EDI group, discussed their current pricing structure and identified multiple unnecessary charges on their invoices. Our solution saved them thousands of dollars each month while allowing them to keep their current mailbox and same TP set up. We signed agreements and implemented the new pricing within 35 days. No changes were made to the way they do EDI. The only difference was on the monthly amount due. On top of the lower pricing, we provided them with 2 free months of EDI service, and added flexibility to the agreement, that at each 6 month period, we would review their KC usage, if lower than what first contracted for, we would reduce the monthly rate according to the KC usage they actually were doing. This eliminates paying for KC’s not used, when the company’s KC volume decreases because of the season or just less EDI orders.

This large retailer and many other enterprise high profile accounts are available anytime to discuss our offering, service, price reduction details, verify with you that there are absolutely no changes to make, Q&A etc.

Recently GXS and Invois announced they are merging companies. There is reason for concern if you are with either GXS or Inovis. We would like to discuss with you the specifics of these changes, and how we can help you avoid the problems traditionally encountered with merging of companies, the networks, customer support etc.

http://www.anx.com/content/solutions/transaction-services/multi-van-network